Welcome To DC Global Solutions

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Creating a work from home experience for everyone

About


About About About
We are a new Company that has partnered with Arise Services to provide customer support from a virtual call center. We understand everyone has busy schedules so we build the schedule around you giving you complete freedom. While we only require that you commit at least 15 hours a week the maximum amount of hours you choose to work are completely up to you.

We believe in providing the opportunity for anyone and everyone to make money but at their convenience. You will not have to get your own Clients, with us being partnered with Arise Services, they provide us the Clients and we offer support to their customers, always ensuring they leave 100% satisfied.

As of 3/31/2018 we look to start taking on clients by 4/1/2018 (possibly earlier). if you have any questions please feel free to reach out to our team and we will be glad to assist you and getting your started. We look forward to you becoming apart of the Global Solution.

Training


Training
Training,
i know a big question is how long is training and what does it all Intel. With us being a partnering company we do not provided the training directly to you. once you come on board  you will have full visibility of all the clients available to service for the present day (list changes daily) . The training is provided by an actual staff member of the client,  and they require a fee be paid for training . There are plenty clients that offer Training that allows you to take inbound calls while in training to help you recoup the cost of training .

If you all have any questions please do not hesitate to ask

Services


Reservation Booking Agent

Details Coming Soon

Learn More

Cruise Line Representative

Please see Job section for additional Details

Learn More

Tax Assistant Representative

Details Coming Soon

Learn More

NEW Cruise Line Representative Opportunity Now Avalible

Check It Out Today!

Contact


  • Greensboro, North Carolina, United States

Jobs


Cruise Line Representative - Work-From-Home - 1014

Description:

What to Expect Here is the scope of services and the kinds of tasks one can expect to handle on a daily basis for our Cruise Line  Customer Service Program

  • Inbound calls for assistance with booking a cruise from client’s customers.
  •  Inbound calls for assistance with cruise specific questions, quotes and more! 
  •  Maintain top sales performance by showcasing expert sales techniques and overcoming customer objections.
  •  Possible outbound calls to client-designated internal support departments, client’s customers for status and clarification purposes. 
  • Transferring of inbound calls or outbound calls to other client-designated internal support departments or client account representatives

When Applying please include a copy of your Resume.
  • THIS OPPORTUNITY REQUIRES A BACKGROUND CHECK, DRUG SCREENING AND AFFIDAVIT OF IDENTIFICATION


Certification Completion Criteria
Complete pre-course work prior to day 1 of class (if applicable)
  •  Successfully pass live certification call-taking days (if applicable)
  •  100% completion of daily self-paced work • 90% or greater on final assessments
  •  Select and service a minimum of 20 intervals per week 
  • Successfully attain 75% average on evaluations • Service a minimum of 6 intervals per day between 6/4/2018 – 6/8/2018 • Meet with a Sales Expert each day from 6/5/18 – 6/8/2018 (100% Attendance)

Pre-Course Work To be completed before the first day of class
  • Success Strategies for Certification • Success Strategies for Production 
  • •Complete the Affidavit of Identification 
  •  Complete and pass drug screening.


PLEASE SEE SYSTEM REQUIREMENT ON THE FOLLOWING LINK:
None at this time
Pay Rate: 9/hr
  • Inbound calls for assistance with booking a cruise from client’s customers.
  •  Inbound calls for assistance with cruise specific questions, quotes and more! 
  •  Maintain top sales performance by showcasing expert sales techniques and overcoming customer objections.
  •  Possible outbound calls to client-designated internal support departments, client’s customers for status and clarification purposes. 
  • Transferring of inbound calls or outbound calls to other client-designated internal support departments or client account representatives
Apply Now

Cable Communications Representative - Remote -Work From Home - 1015

  • Assist Comcast customers with billing or video technical repair inquiries
  •  Review, analyze and respond to customers’ billing inquiries
  •  Resolve customers’ open issues or questions
  •  Troubleshoot technical issues
  •  Determine business offerings that the customer does not currently have and make the appropriate sales offer to upgrade and add on to their service
  • Strive to resolve technical issues on the first call
  • Knowledge of Comcast processes and policies
  • Build trust and rapport with the Comcast customer through clear, respectful interaction
  • Understand “client call flow”
  • Always strive to ensure First Call Resolution (FCR) and complete Customer Satisfaction (VOC).
  • Correctly code the sale accurately and completely for the installer
Additional Client Program Technology Standards
  • This program requires use of the Arise Secured Desktop (ASD).
  • 80 GB 7200 RPM SATA or above for hard drive space
  • Dual monitors required: 17 – 19” LCD monitors in non-widescreen or 19 – 20” in widescreen format.
  • This program uses the AVG (Arise Virtual Gateway) to connect to client systems, call center companies that do not have Miami area code phone numbers (305 or 786), will need to be able to dial long distance on their service lines which may result in long distance charges. Please see the System and Equipment Section of this opportunity announcement for detail

Training (partial Paid ) 4/30 - 6/25
  Certification Completion Criteria 
   Complete pre-course work prior to day 1 of class
   Attend a log-on party on day 4 of class • Successfully pass all quizzes and exams scoring 90% or higher
   Successfully pass mock-calls with the instructor • Successfully pass live certification call-taking days •
    Complete homework if necessary


10/Hr
  • Assist Comcast customers with billing or video technical repair inquiries
  •  Review, analyze and respond to customers’ billing inquiries
  •  Resolve customers’ open issues or questions
  •  Troubleshoot technical issues
  •  Determine business offerings that the customer does not currently have and make the appropriate sales offer to upgrade and add on to their service
  • Strive to resolve technical issues on the first call
  • Knowledge of Comcast processes and policies
  • Build trust and rapport with the Comcast customer through clear, respectful interaction
  • Understand “client call flow”
  • Always strive to ensure First Call Resolution (FCR) and complete Customer Satisfaction (VOC).
  • Correctly code the sale accurately and completely for the installer
Apply Now

Online Sales Support (No Selling Involved) - Remote- Work From Home - 1016

Typical servicing activities may include:

• Servicing High Value customers
• Answering emails from High Value customers
• Delivering an extremely high level of sophisticated customer handling and communication
 • Expressing a significant capacity to troubleshoot all products and clearly offer solutions or recommendations
• Owning customer issues to the point of resolution, keeping customers updated throughout
 • Ensuring all information related to customer issues are logged and tracked
 • Providing a quick and thorough understanding of customer priorities & identify key improvement areas.
• Understanding the customer's needs & acting with the customer in mind
 • Advocating and ensuring satisfaction of this high value customer group
• Up-selling, cross-selling and account retention services
 • Deliver timely judgments to resolve client problem and retain satisfied customer
Training (5/21 - 7/31) - Partially Paid 

Additional Client Program Technology Standards
• Buy & Build ASD (In order to create your Arise Secure Desktop USB Flash Drive, you will need to obtain an 8 GB USB 3.0 Flash Drive. You may use a larger drive if you are unable to locate an 8 GB Flash Drive. The USB Flash Drive should have a minimum read speed of at least 60 megabytes per second)
• This program requires an RSA Hard Token; a stand-alone device that provides an ever-changing, unique six-digit security code required to log in to client systems. The RSA token will be shipped via FedEx. Please ensure that your physical mailing address is updated in the Portal. Token to be returned to Arise if agent does not certify or upon expiration/termination of SOW. Failure to do so will result in Agent being assessed a $150 Replacement Charge.
 • Dual monitors are highly recommended
10/hr
Typical servicing activities may include:

• Servicing High Value customers
• Answering emails from High Value customers
• Delivering an extremely high level of sophisticated customer handling and communication
 • Expressing a significant capacity to troubleshoot all products and clearly offer solutions or recommendations
• Owning customer issues to the point of resolution, keeping customers updated throughout
 • Ensuring all information related to customer issues are logged and tracked
 • Providing a quick and thorough understanding of customer priorities & identify key improvement areas.
• Understanding the customer's needs & acting with the customer in mind
 • Advocating and ensuring satisfaction of this high value customer group
• Up-selling, cross-selling and account retention services
 • Deliver timely judgments to resolve client problem and retain satisfied customer
Apply Now

Requirements


Requirements
For System System & Equipment Requirements please click the following Link: CSR System Requirements 

Landline Phone Service
Home Computer or Laptop W/ Direct LAN Connections (WIFI is not allowed)
Dual Monitors
Call Center Headset
Operating on Windows 7 or Greater.

For Apple requirements please click the link above.


Each agent will be assessed a fee of $39.50 per pay period, With us using a 3rd Party platform we are assessed a fee from our partnering  company, This fee is the operation charge that allows you to use the Arise virtual Platform.  once you accept a client opportunity please be sure to read your contractor agreement from DC Global Solutions and sign .